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Currency Settings (Multiple Currencies)
Currency Settings (Multiple Currencies)

Learn how to use more than one currency, the checkout process and refunds in different currencies.

Written by Cheah
Updated over a week ago

iSeller provides price display features in foreign currencies using the multiple currencies feature . Automatically, your iSeller online store will display prices in the currency set on the general settings page.

To activate multiple currencies, first open the Sales Channels > Online Store, then in the Currency Preferences section, please activate the multiple currencies feature as shown below.

Click Add Currency to add currency options to your online store. After that, a new window will appear as shown below.

Click the button in the Use Live Exchange Rates section to use the exchange rate of the European Central Bank. Live exchange rates will be updated automatically every day at 7 am.

If the currency you want is not available in the automatic settings or you want to enter the exchange rate yourself, please use the manual exchange rate as indicated below.

Then you can change the currency you want to display first when customers open your online store by activating the apply feature as default. Click Apply, then click Save in the upper right corner to complete the settings.

Display Online Shop

After you activate multiple currencies, when customers visit your online store, they can choose the currency as indicated below. Appearance may vary depending on the selected theme.

If they choose USD as the currency, then all product prices will be changed to US Dollars based on exchange rates that have been done before.

Upon checkout, shipping costs will also be converted into US Dollars to facilitate the calculation of total costs.

Checkout Payment

If your store uses IDR (Indonesian Rupiah) currency and your customers make a checkout using USD (United States Dollar), then the payment options available are only the iSeller Pay credit card as shown below.

This is because only payments using a credit card can convert exchange rates automatically. An important note that you should know is that the display on online stores and checkout is only a display of estimated prices. The actual price that will be charged to the customer's bill is the original price of the product multiplied by the prevailing exchange rate at the bank used by the customer at checkout.

This information can be read by customers at checkout in the Basket panel as you can see in the image above.

Payment Receipt and Compliance

After the customer has finished shopping, the order will enter the order module. The next step is to wait for receipt of payment. You need to know if the money that will be deposited (payout) to your account is the store currency that you set in the general settings.

Examples of IDR store currencies and checkout customers in USD. The order price at checkout is Rp 45,000 and the automatic exchange rate of the bank by the European Central Bank at that time is $ 1 = Rp 15,000, but the bank used for checkout has an exchange rate of $ 1 = Rp 14,500. In this case, display on your online store, the item will have a price of $ 3, but the bill the customer receives later is $ 3.10.

Then you can fulfill as usual to send the goods via the courier chosen by the customer at checkout.

Refunds (Refunds)

For the refund feature, it should be noted that when the deposit occurs, the refund deduction will be calculated using the store currency. Customers will get funds according to the exchange rate in effect at the time you make a refund.

Examples of IDR store currencies and checkout customers in USD. The price of the order at checkout is Rp 45,000 and the bank exchange rate used for checkout at that time is $ 1 = Rp 15,000, the customer will be charged $ 3. When making a refund, the applicable bank exchange rate is $ 1 = Rp 15,500, then in the case of this refund, your deposit will be reduced by Rp. 45,000 and the customer will receive a refund of $2.9.

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