UAT (User Acceptance Test) and Data Preparation
To use iSeller, product data, and business process preparation are required. You can access the master product data and UAT documents by clicking this link.
Installation and Implementation
Prepared data and devices are implemented into the account or store before they are ready for use. Terms and conditions apply
Training
Merchants receive training before the iSeller account is actively used, with materials tailored to the merchant's needs. Terms and conditions apply
Account Activation
The iSeller Merchant account will be activated after the onboarding process is complete or no later than 14 working days from the first payment.
Private Training
Private training is provided as an essential service by the iSeller team during the onboarding period to prepare for using the iSeller account, with the following terms and conditions:
Merchants receive 2 sessions of Private Training, each lasting 120 minutes, which can be over 2 days.
Training can be conducted Monday-Friday from 09:00 to 18:00 local time.
Training can be conducted online or offline (within the iSeller coverage area).
For offline training outside the iSeller coverage area, the merchant pays for accommodation, meals, and transportation costs.
Training for Merchants with specific agreement values can only be conducted online.
If Merchants require training beyond the basic Private Training terms above, they can contact the iSeller help center.
Device and Network Installation
Device and Network Installation is provided as an essential service by the iSeller team during the onboarding period to prepare the devices/hardware that will be used for store operations, with the following terms and conditions:
Device Installation
Conducted remotely or a maximum 1 onsite session per device
Maximum rescheduling allowed once
1 Point of Contact (PIC) per onsite session
Conducted during the Technical Support team's operational hours from 09:00 to 23:59 local time
Network Installation
Limited to LAN printer installation only
Open for consultation regarding ideal internet network schemes for iSeller usage
Conducted during the Technical Support team's operational hours from 09:00 to 23:59 local time
iSeller Training Center
This activity is carried out to assist merchants in understanding how to use iSeller features. This session also includes a Q&A session to discuss cases encountered in merchant operations.
This activity can be attended more than once as long as the merchant remains an active iSeller user.
The content of this activity will be tailored based on the type of business conducted and the modules discussed
Business Types: Retail, F&B (Food & Beverage), Express
Modules:
Dashboard Backend
POS Retail & Express
POS F&B, Online Store / Online Ordering
Marketplace Integration & Food Delivery Integration
Duration of Execution for 120 Minutes
The activity takes place every Wednesday (Online) & Friday (Offline) and is divided into 2 sessions (if it's a holiday, the activity is canceled)
Session 1 at 10:00 AM – 12:00 PM WIB
Session 2 at 2:00 PM - 4:00 PM WIB
iSeller Pay Activation
iSeller offers integrated (iSellerPay) and non-integrated payment methods. Thus, you can choose from various payment methods that suit your store. For more information, please read the Terms and Conditions of iSellerPay Activation. [Replace with english article link]
iSellerPay Payment Fix
Payment Fix is conducted when there is an issue with payment in a transaction using iSellerPay (Offline/Online), where the customer has successfully made the payment. Still, the order has not been generated in the iSeller system.
For reporting fixed payments, there are several things to note:
All reports for fixed payments must be submitted to the Customer Support team via Live Chat.
When reporting payment issues, clients must attach the following data:
Valid Payment Proof (Here)
Clear resolution photo
Contains RRN/Reference/Transaction ID number
Transaction Date and Time
Store/Event Name
Tenant/Renter Name
Transaction Date and Time
Payment Amount
Products and quantities on the menu
The Customer Support team will verify whether the reported successful payment proof is valid or not.
Offline Transactions (POS)
If a valid payment is found, the Customer Support team will immediately request the client to create a replacement order using a custom payment method.
If a valid payment is not found, the Customer Support team will inform the merchant and recommend they redo the transaction.
Online Transactions (Online Store)
If a valid payment is found, the Customer Support team will assist in creating the order for that transaction.
If a valid payment is not found, the Customer Support team will inform the merchant and recommend redoing the transaction.
Troubleshooting Device Issues
Shipping and handling of hardware issues acquired from iSeller through purchase/rental can be assisted by the iSeller team under the following conditions:
There are 2 types of hardware subscription as follows:
Outright Purchase: The Merchant acquires hardware that immediately becomes the property of the Merchant.
Lease/Rental: The Merchant receives leased hardware for a specified rental period under agreed terms.
iSeller is responsible for handling hardware with registered serial numbers that are originally purchased or leased from iSeller.
Warranty is valid for 1 year from the purchase date at iSeller on the invoice date
Handling Terms Based on Subscription Type
Subscription Types | Outright Purchase | Lease/Rental |
Valid Warranty | - The warranty is valid for 1 (one) year from the purchase date at iSeller, as evidenced by the hardware purchase invoice.
- Exclusions include damages caused by personal negligence (such as dropping, exposure to water, etc.). | - During the lease/rental period,
- Exclusions include damages caused by personal negligence (such as dropping, exposure to water, etc.). |
Not Valid Warranty | - After more than 1 (one) year from the purchase date at iSeller,
- If damage occurs due to personal negligence (such as dropping, exposure to water, etc.),
- There is no warranty for accessories (charger cables, charger heads, etc.). | - If damage occurs due to personal negligence (such as dropping, exposure to water, etc.),
- There is no warranty for accessories (charger cables, charger heads, etc.). |
Cost | - Shipping from the client to iSeller's office is borne by the client.
- Return shipping to the client is borne by iSeller.
- Costs for replacing parts/spare parts not covered by the warranty are the responsibility of the client. | - iSeller covers all shipping costs.
- The costs for replacing parts/spare parts due to personal negligence are borne by the client. |
💡 If the client/merchant intends to repair the device themselves, the Biz Support team will provide complete information regarding the nearest Service Center from the client's or merchant's location. It is mandatory to provide the warranty card & purchase invoice as requirements.
Repair Duration Terms Based on Hardware Type
Hardware Types | Estimated Repair Time |
Advan / X1 Basic / X2 Pro Tab | 7 - 14 working days from the receipt of the item by the Biz Support Team |
Samsung Tab | 7 - 14 working days from the receipt of the item by the Biz Support Team |
IMIN / iSeller mPOS / iSeller Premium Plan | 3 - 4 working days from the receipt of the item by the Biz Support Team |
Other Supporting Accessories - Printer - Cash Drawer - Barcode Scanner | 3 - 4 working days from the receipt of the item by the Biz Support Team |
Costs for Replacing Damage of iSeller Devices
Device | Spare part | Cost |
iSeller Premium iM DS 1 Single 4GB/+16GB | Device Adaptor Charger Box | Rp10,000,000 Rp450,000 Rp500,000 |
iSeller Premium Sw 1 Display *for Dual Display | Device | Rp2,000,000 Rp500,000 |
iSeller Printer 80mm (Bluetooth) | Device | Rp1,250,000 Rp300,000 Rp250,000 |
iSeller Cash Drawer | Device | Rp550,000 Rp300,000 |
iSeller mPOS (M202-Wifi Only) | Device | Rp2,100,000 Rp100,000 Rp300,000 |
iSeller mPOS (M203-Simcard) | Device | Rp2,400,000 Rp100,000 Rp300,000 |
iSeller mPOS (M203-NFC) | Device | Rp3,100,000 Rp100,000 Rp300,000 |
iSeller mPOS (M2 Pro) | Device | Rp3,350,000 Rp100,000 Rp300,000 |
Tablet Adv Basic X1 | Device | Rp1,690,000 Rp100,000 Rp300,000 |
iSeller mPOS Swift 2 Pro | Device | Rp3,950,000 Rp300,000 Rp100,000 |
Tablet iSeller X2 Pro | Device | Rp2,900,000 Rp300,000 Rp100,000 |
SS Glx Tab A9 LTE | Device | Rp2,900,000 Rp300,000 |
Barcode Scanner Bluetooth (Support 1D & 2D) | Device | Rp725,000 Rp300,000 Rp100,000 |
Printer 80mm (LAN/Bluetooth) EPS | Device | Rp3,000,000 Rp300,000 Rp500,000 |
Printer 80mm (LAN | Device | Rp1,250,000 Rp300,000 Rp250,000 |
Printer 58mm petite blue | Device | Rp450,000 Rp300,000 Rp100,000 |
Need any more help?
If you have further questions or need additional assistance, feel free to contact the iSeller Support Team. We're ready to assist you anytime.