After the customer makes a purchase at an online store, the next process that you do is confirm payment whether the transferred money has arrived or not. There are 2 types of receipt of payment at online stores, namely:

  • Manual Payment Receipt: You must check the receipt of money manually if you receive payment through the general payment method provided by iSeller.
  • Automatic Payment Receipt: Payment checks are carried out automatically by the iSeller system when customers pay using iSeller Pay.

Manual Payment Receipt

Receiving manual payments can be made when customers pay using general payment methods such as cash on delivery (COD) and manual payments.

To do this, you can open the order module, then click the order number for which you want to receive payment. On this page, you can see the payment method used by the customer along with the order details.

When a customer pays the on-site or manual payment method, you will immediately receive the payment, so you must first confirm whether the payment from the customer has actually been received in full.

If you believe that you have received payment from a customer, you can immediately click the Accept Payment button as indicated below.

Then you can enter the payment amount that you have received. If you have received full payment, you can skip this section and immediately click the Accept Payment button.

However, if you have only received a partial payment, you can enter the amount of money already paid first before pressing the Accept Payment button.

For partial payments, you can see the remaining unpaid money in the order details. Customers must pay the remaining balance of the payment stated.

After the customer makes a payment, you can return to receiving by clicking the Accept Payment button. Make sure the payment amount is correct, then click Accept Payment.

Then full payment for your order has been received and you can proceed to the shipping preparation section.

Please read the Order / Fulfillment (Online) article to learn about sending orders.

Automatic Payment Receipt

Receiving payments can also be done automatically through the system. This automatic acceptance can only be done when customers use payment methods from iSeller Pay and also digital wallets such as OVO and Go-Pay.

To do this, you can go to the order menu, then click the order number for which you want to receive payment. On this page, you can see the payment method used by the customer along with the order details.

When customers use the payment method via omni payment (Bank Transfer, Mobile Banking, Internet Banking, Minimarket), the payment will not be automatically paid at the time the customer checks. Therefore, in the order details there will be a Accept Payment button as in manual reception.

However, you cannot make a receipt because the payment will be checked automatically whether it has been paid or not.

In contrast to omni payments, when customers make payments with other iSeller Pay payment methods such as Credit Cards, or with Digital Wallet such as OVO and Go-Pay, orders will be immediately marked in full so you can immediately make preparations for shipping goods.

In the order details there is also no Accept Payment button, but a Refund button that you can use to make a refund.

This is the way your payment is received. Then you can immediately proceed to ship the item via courier. Please read the Order / Fulfillment (Online) article to learn about sending orders.

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