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Payment Data Discrepancy Check
Payment Data Discrepancy Check

This article explains the steps for checking discrepancies in payment data.

Written by Chee Sing
Updated over a week ago

Discrepancies in payment data is usually caused by input errors in nominal payment when using debit payment or other payment methods.
To check for discrepancies, kindly follow steps below.

Step 1: Please go to the Order menu , and then click the Export button at top right corner, a screen for Export Orders will appear, click the Export Order button to export order data.

Step 2: Next, navigate to the Reports menu , and click the Transaction Report sub-menu. In Transaction Report screen, click the export button at the top right corner (next to printer button), and click Export now.

Step 3: Compare the Transaction Total in the export of the transaction report with the Total (Order) in the export of the order data. Then find the differences between the two data as shown below.

Step 4: At this stage the iSeller support able to inform customer that there are discrepancies value in the orders.
Next, a more detailed investigation will be performed to find out the reason why transaction number is different.

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