iSeller has updated the delivery method for customer notifications regarding the Online Ordering (O2O) feature. This change applies to all automated messages related to online orders.
Key Changes
All customer notifications for Online Ordering are now sent via Email. Please note that WhatsApp is no longer used to send online order notifications.
It is important to note that this change applies to all Online Ordering (O2O) transaction types, including:
Dine-In
Takeaway
Self Pick-up
Delivery
Affected Notification Types
The transition to email applies to the following updates:
Payment Confirmation & Receipts.
Order Status Updates: Including "Order Being Prepared," "Ready for Delivery," and "Ready for Pickup".
Shipping Status updates.
Order Rejected notifications.
Implementation
This update is automatically applied to all merchants utilizing Online Ordering. There is no need for additional configuration or manual activation.
To ensure customers receive their notifications successfully, please encourage them to provide a valid email address during the checkout process.
Frequently Asked Questions (FAQ)
Does this change apply to all iSeller transactions? No. This update only applies to Online Ordering (O2O) transactions.
Will customers still receive WhatsApp notifications? No. All notifications are now sent exclusively through email.
Do I need to enable this feature? No. This change is implemented automatically for all relevant accounts.